My software is stuck. Who can help?

A submit button or update period is missing

If a submit button or update period is missing, check the reporting obligations and due dates for the relevant tax year in your HMRC online account. A software connection alone does not confirm that an update was received.

As a practical support check, ask your provider how to find the outstanding period for the relevant income source. Describe what HMRC shows and what is missing in the product. The cause depends on the product and account; this checklist does not diagnose a particular software fault.

Basis: Check MTD in your HMRC account · Help and support

Record the problem before contacting support

As a practical checklist, note the product name, time, exact error message, affected tax year and whether you were connecting or submitting. Keep account identifiers and financial screenshots out of public forums.

Basis: Help and support

Check the account, not just the animation

Check whether MTD appears in your HMRC online account. If you were submitting, check the recent activity and obligations before assuming the update failed or sending again.

Basis: Check MTD in your HMRC account

Go to the right support team

Use your provider’s own help pages for product issues, or HMRC’s MTD help and support page for the official routes. We do not offer account access or submission services.

Basis: Help and support